This privacy policy explains how hugo & green collects, uses and protects any personal information you provide when using this website: https://www.hugoandgreen.com/.
hugo & green is committed to protecting your privacy and handling your personal information responsibly and transparently.
By using this website, you agree to the practices described in this policy.
Hugo & Green Ltd
Website: https://www.hugoandgreen.com/
Email: john@hugoandgreen.com
For the purposes of UK data protection law, Hugo & Green Ltd is the data controller responsible for your personal information.
We may collect and process the following information:
Name
Email address
Telephone number
Billing and delivery address
Account information
Order history
Information submitted through contact forms or customer enquiries
Technical information such as IP address, browser type, device information and pages visited
We use your information to:
Respond to enquiries
Process and fulfil orders
Manage customer accounts
Provide customer support
Improve our products, services and website experience
Maintain website security
Send service-related communications
Send marketing communications where legally permitted
If you make a purchase or contact us through the website, we may occasionally contact you with relevant updates, products or services that may be of interest. You can opt out of marketing communications at any time.
Under UK GDPR, we rely on the following lawful bases for processing personal information:
Contractual necessity — to process orders and provide services
Legitimate interests — to improve our services and communicate with customers
Legal obligations — including accounting and fraud prevention requirements
Consent — where required for marketing or non-essential cookies
This website is hosted using Hostinger.
We take reasonable technical and organisational measures to help protect the information collected through the website from unauthorised access, misuse or disclosure.
Where applicable, data transferred through the website is encrypted using HTTPS security protocols.
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use the site.
Cookies may be used to:
Remember your preferences
Enable shopping basket and account functionality
Improve website performance
Analyse website traffic through analytics tools
Support embedded content such as Instagram feeds
We use CookieYes to manage cookie consent preferences.
You can accept, reject or manage non-essential cookies through the cookie banner and settings tool available on the website.
For more information, please refer to our separate Cookie Policy.
We may use services including Google Analytics to understand how visitors interact with our website.
This may include information such as:
Pages visited
Time spent on the website
Device and browser type
General geographic location
Traffic sources
This information is aggregated and anonymised where possible and helps us improve website functionality and user experience.
We do not sell, rent or trade your personal information.
We only share personal data with trusted third-party providers where necessary to operate our website, process payments, fulfil orders and support our business operations.
These providers may include:
Hostinger — website hosting and infrastructure
Google Analytics — website analytics and performance monitoring
Square — secure payment processing
Trusted delivery and logistics providers — to fulfil and deliver customer orders
We may also use customer information internally for order management, customer service and relevant business communications.
Any third-party providers we work with are expected to process personal data securely and in accordance with applicable data protection laws.
Payments made through the website are processed securely by Square.
Hugo & Green Ltd does not store full payment card details on its own servers.
Our website may include embedded content from third-party platforms such as Instagram.
Embedded content behaves in the same way as if you visited the third-party platform directly and may collect data, use cookies or track your interaction with the content.
We recommend reviewing the privacy policies of any third-party platforms you interact with.
We may occasionally send marketing communications relating to our products, services or updates where we have a lawful basis to do so.
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting us directly at john@hugoandgreen.com
We will never sell your information to third parties for marketing purposes.
We only retain personal information for as long as necessary to:
Provide our services
Fulfil legal and accounting obligations
Resolve disputes
Maintain business records
Retention periods may vary depending on the type of information involved.
Under UK data protection law, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to certain processing
Withdraw consent where processing relies on consent
Request transfer of your data
To exercise any of these rights, please contact:
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Our website may contain links to external websites.
Once you leave our website, we are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies separately.
In the unlikely event of a data breach involving personal information, we will investigate the issue and take appropriate action in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Hugo & Green Ltd
john@hugoandgreen.com
