Delivery information

Plants are alive, and getting them safely from our shop to your home takes a little planning. Here's everything you need to know about delivery at Hugo & Green.

Royal Mail Tracked 24

£6.50

Per order, however many items. No minimum spend.

Click & Collect

Free

From our Brighton shop.

Dispatch

Next working day

For orders placed Monday to Thursday by 2pm.

Delivery costs

Standard delivery: £6.50 per order

We use Royal Mail tracked delivery to get your plants and plant goodies to you safely.

Delivery costs £6.50 per order, regardless of how many items you buy. There's no minimum spend, and we don't currently offer free delivery over a certain amount.

Your delivery charge will always be shown at checkout before you place your order.

When will my order arrive?

We aim to dispatch orders promptly, usually on the next working day, subject to stock availability and weather conditions.

Our usual dispatch arrangements are:
  • Monday to Thursday: Orders placed by 2pm are normally prepared for dispatch the next working day.
  • Friday to Sunday: Orders are generally held until Monday for dispatch.
  • Saturday delivery: Where available, we may be able to arrange Saturday delivery for orders dispatched on Friday, but this isn't guaranteed.
  • Bank holidays and busy periods: Dispatch times may vary, so please allow a little extra time.
We use Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. This is an aim rather than a guarantee, and some locations may take longer.

You'll receive tracking information once Royal Mail has collected your order, provided you've supplied an email address.

Why don't we send plants over the weekend?

Because they're alive!

We don't want your new plant spending its weekend sitting in a sorting depot. We carefully time our dispatches to give your plants the best chance of getting from our shop to your home quickly and happily.

A little thing called the weather

Plants aren't fans of extreme temperatures, and neither are we when it comes to packing them up for a journey.

If it's exceptionally hot or cold, we may delay dispatch to protect your plant. If this affects your order, we'll contact you to let you know.

Some products may not be suitable for standard postal delivery. Any delivery restrictions will be shown on the relevant product page. If you're unsure whether we can safely ship a particular plant or product to you, please get in touch before ordering.

Where do we deliver?

We offer delivery to UK addresses served by Royal Mail, subject to any restrictions that may apply to particular products or destinations.

Our standard delivery charge is £6.50 per order. Delivery times can vary depending on your postcode, particularly in more remote locations.

We don't currently offer a separate local delivery service, but we're always looking at ways to get your plants to you.

Being there to receive your parcel

Please make sure someone is available to receive your delivery, or arrange a suitable safe place or alternative delivery option through Royal Mail once your tracking information arrives.

Live plants shouldn't be left waiting in a sorting office for days, so please keep an eye on your tracking updates and arrange redelivery or collection promptly if you miss the delivery.

If Royal Mail attempts delivery while you're out, follow the instructions in your tracking information to arrange redelivery or collection.

Tracking says delivered, but your parcel is nowhere to be found?

Please check your nominated safe place, with neighbours and around your property first. If you still can't find it, contact us. We'll investigate with Royal Mail and help you work out what has happened.

Please ensure your delivery address is complete and correct when placing your order. If your parcel is returned to us because of an incorrect or incomplete address, we'll contact you to discuss the next steps. An additional delivery charge may apply if it needs to be sent again.

Something arrived damaged?

Oh no! We want your plants to arrive safely, so if your order arrives damaged, please email us as soon as possible, ideally within 24 hours of delivery.

Please include photographs of:
  • The damaged plant or product.
  • The packaging.
  • The delivery box.
This helps us understand what has happened and work out the best way to help.

The 24-hour request helps us investigate delivery damage promptly; it doesn't affect your statutory consumer rights if you contact us later.

For more information, please see our Returns & Refunds page.

Click & Collect

Prefer to collect your order in person? No problem. We offer free Click & Collect from our Brighton shop.
  • We'll email you when your order is ready.
  • Please wait for your confirmation email before coming to collect.
  • Orders can be collected during normal shop opening hours.
  • We'll hold your order for three days, as many of our products are living or perishable.
If you can't collect within those three days, please contact us as soon as possible. If your order remains uncollected, we'll contact you to discuss the next steps, including a refund where appropriate.

Need a hand?

If you have a question about delivery or your order hasn't arrived when expected, check your Royal Mail tracking information first. If you still need help, email us at hiya@hugoandgreen.com and we'll do our best to help.

Email us

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