Last updated: October 2026
Welcome to Hugo & Green! These terms explain how our online shop works and what you can expect when you place an order with us.
We believe buying plants and plant-related goodies should be straightforward, so we've kept things as clear as possible. Please read these terms before placing an order.
By using our website and placing an order, you agree to these Terms & Conditions.
Our online shop is intended for customers purchasing products for personal use. If you're interested in placing a trade or business order, please contact us to discuss your requirements.
We may update these terms when necessary. Any changes will be published on this page. The terms that apply to your order will be those in place when you place it.
We sell houseplants, terrariums, plant care products and accessories.
We do our best to ensure that product descriptions, photographs and prices are accurate. However, some products need a little room for nature to do its thing.
Plants and living products
Plants are living things, so no two are exactly alike. Size, shape, colour, leaf pattern, number of leaves and overall appearance may vary from the photographs shown on our website. Handmade terrariums may also vary slightly, making each one unique.
These natural variations are part of owning a living plant. However, all products must still match their descriptions and meet your statutory consumer rights.
Pots and accessories
Please check each product description carefully to see what's included. Where a product photograph shows additional decorative items, these are not included unless stated in the product listing.
Some of our hydro plants are supplied already planted in their glass containers, as described in the relevant listing.
If you have any questions about a product before ordering, please get in touch.
All prices are shown in pounds sterling (£). Where applicable, VAT is included in the displayed price.
Delivery charges will be displayed before you complete your order. The total price, including any applicable delivery charges, will be shown at checkout.
We accept the payment methods displayed at checkout. Payment is processed through our chosen payment provider.
Please ensure your payment and contact details are correct when placing an order.
If we discover an obvious pricing error, we'll contact you before proceeding with the order. If the correct price is different from the one displayed, we'll give you the option to proceed at the correct price or cancel for a full refund.
When you place an order, you'll receive an email acknowledging that we've received it. This acknowledgement does not, by itself, mean that we've accepted your order.
Our contract with you is formed when we confirm acceptance of your order or dispatch your goods, whichever occurs first.
We may be unable to accept an order if a product is unavailable, a payment has not been authorised, there is an obvious pricing or listing error, or we have another legitimate reason not to proceed.
If we cannot fulfil your order after payment has been taken, we'll contact you and arrange a refund for any products we cannot supply.
Please check your order details carefully before completing your purchase. If you spot an error, contact us as soon as possible. We cannot guarantee that we'll be able to make changes once an order has been processed.
We do our best to keep our online stock information up to date. However, plants are living products, and occasionally a plant may no longer be in suitable condition to send or an item may become unavailable.
If this happens, we'll contact you to discuss the options. We may offer an alternative, but we will never substitute a product without your agreement.
If we cannot agree on a suitable alternative, we'll refund the affected item.
We want your plants to arrive safely and in good condition.
Delivery charges, available services, dispatch days and estimated delivery times are explained on our separate Delivery Information page.
Please ensure the delivery address you provide is correct and complete. Once your order has been dispatched, we'll provide the relevant delivery information in accordance with our delivery arrangements.
For further information about delivery, missed deliveries and what to do if your order arrives damaged, please see our Delivery Information and Returns & Refunds pages.
We understand that sometimes things don't go to plan.
Your rights to cancel an online order, return an item or receive a refund depend on the circumstances and the type of product purchased.
Our separate Returns & Refunds page explains how to contact us about a cancellation, return, damaged item or refund.
Nothing in these terms affects your statutory rights under UK consumer law. In particular, we do not exclude or limit your rights where goods are faulty, not as described or otherwise fail to meet the legal requirements for consumer goods.
We want you to get the most out of your plants. We provide product information and care guidance where appropriate, but every plant and home environment is different.
Light, temperature, humidity, watering and general care can all affect how a plant grows over time.
Please follow the care guidance provided for your plant and contact us if you need help. Nothing in this section limits your statutory rights if a product was faulty or failed to meet its description when supplied.
All content on this website, including our photographs, product descriptions, branding, logos and original written material, belongs to Hugo & Green Ltd or is used with permission.
You may browse our website and use its content for your personal, non-commercial purposes. You must not reproduce, distribute, adapt or use our content commercially without our prior written permission.
We take care to provide accurate product information and a reliable shopping experience.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation or any rights and remedies that consumers have under applicable law.
We remain responsible for meeting our legal obligations in relation to the products we sell.
We use personal information in accordance with our Privacy Policy, which explains what information we collect, how we use it and how we protect it.
Please read our Privacy Policy for further information.
If you have a question, concern or complaint about an order, please contact us. We'll do our best to help resolve the issue.
Email: hiya@hugoandgreen.com
Address:
Hugo & Green
3 Hanningtons Lane
Brighton
BN1 1GS
These terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live.
Thank you for shopping with Hugo & Green.
We're a small business with a big love for plants, and we want you to enjoy every purchase. If there's anything you're unsure about, please get in touch – we're happy to help.
